I came here for the weekend for tournament baseball. I was quoted $355 when booking the room. When I arrived, I was charged $455, twice. So I have been asking for a $455 refund for 2 days. They advised it would be refunded but I still have not received. Doesn’t seem to be very important to them. Thank you for responding to my concerns. However, now, yet another $355 has been charged. The front desk advised this is the fault of the bank and she would no longer talk to me and gave me the general managers business card. This is bad business and still no refund on day 3.

Came upon this Hilton due to my uncle having an accident with his Class A RV. The staff here went above and beyond in caring for my aunt while my uncle was hospitalized. They made sure she was comfortable, supported, and never felt alone, even while staying with her two dogs. Once my uncle was released from the hospital, they extended that same exceptional care and compassion to him as well. At no time did my aunt have to worry about being here by herself. Knowing they were both being cared for with such kindness and attention brought our family tremendous peace of mind. Thank you for treating my aunt and uncle like family. Your dedication, compassion, and support during such a difficult time will never be forgotten. We are truly grateful. ??

Easy to find Quiet campus site Well maintained Gorgeous pool Snack shop Nice to see bar Easy parking Lukewarm welcome. No digital key, like choosing room Room clean and modern quiet Restaurant server cheerful and helpful at dinner. Ms King Burger great and cheap -$15 Ac excellent in room. Keurig no sugar or cream or stir sticks Tea. No coffee Jasmine at breakfast a delight. Friendly and helpful Crisp bacon Men’s room in lobby. Stall did not lock. no towels

My first and last time visiting this hotel. We had to call housekeeping for room service. When she arrived, she said housekeeping service is every other day. I requested more towels and washcloth. When we returned to our room, we noticed the requested items. But housekeeping did clean the room or make the bed. This hotel does not offer complimentary breakfast, there is a charge. Sorry but I will not use this hotel again. I will take my business and money where I'm truly valued as a customer.

Arrived on Monday afternoon and was pleasantly surprised to find how easy it was to get to. The gentleman staff at the desk was really kind and helpful. He wasted no time taking care of me and even thanked me for being a Hilton Rewards Member. After checking in I passed a couple other staff members on the way to my room and they all greeted me as I walked by. The room was very clean and well taken care of. The only problem I encountered during the stay was the shower faucet wouldn't completely turn off and the sink had a slow drain. I addressed that with the staff at the front desk and the lady at the desk was so kind about it and very helpful. Tuesday morning I woke and went down to the breakfast area to get coffee and eat breakfast. This is where they really shined. It was a complete surprise to see breakfast was served with cloth napkins. The table was neatly set up and they served coffee in a real coffee cup. The dining staff was so attentive and kind. The food was really good and they offered a buffet style or you could special order what you would like. They entire experience was so different from what you would typically see in a smaller Hilton Garden Hotel. These guys were really on there game. It was really nice to be able to just sit and relax for a moment. I will definitely return and stay at this location. Great job!

Wonderful friendly helpful staff. Great place to rest. central to the city. walking across the sky walk bridge to get to Osaka's was fun. The swimming pool, outdoor lounge areas, restaurant, and bar were all great. The cook works very hard and the breakfast was wonderful. room was clean and well tended. I appreciated the cool view from our room of the different traffic convergences. It was nice to watch at night.

I really wanted to give this hotel a 5++ Star rating...My stay at the Hilton Garden Inn Macon / Mercer University was very pleasant from the moment I walked in, to my departure.. well… almost. The front desk staff - “Wonderful!” The kitchen staff - “Wonderful!” Everyone I crossed paths (even maintenance) were friendly. I slept well. Peaceful and comfortable. The room was clean, and the linen smelled fresh. HOWEVER, I mistakenly left a silver beverage bottle, that was not an ordinary beverage bottle. It was a quality, temperature regulated silver bottle that was engraved and given to me from the university for which I work. When I realized I had left it in the back of the refrigerator in my sleeping room, I was already over an hour into the 2 hour drive back home. When I called the hotel, I was told that they did not find the bottle. I believe that the lady at the front desk was diligent in getting the answer, but I don’t believe that the person she was in contact with (while I was on hold) was honest. Whomever was on duty to clean the room that morning must have seen it. Or it would have been there when I called. Why someone would want to keep an item that is engraved for someone else is beyond my understanding. It was a favored bottle that had sentimental value and I am saddened by how my stay ended.

Disappointing and Misleading Experience During Ongoing Renovations I am writing this review personally on Google to ensure my husband’s Hilton business account is not impacted, as his company regularly books through Hilton properties. This Hilton Garden Inn location in Macon, Georgia has been under renovation since November 2025, yet at no point during booking—online or otherwise—were we informed that daily construction would be taking place. This lack of disclosure feels extremely misleading, especially given the nightly room rates, which remain upwards of $200 per night. Throughout our three-day stay, we were told at check-in that construction noise would cease after 5:00 PM. That has not been the case. Construction begins early each morning and continues well into the evening. February 16 was the final straw. When my husband and I went to the restaurant and bar area for dinner, we were met with active power tools, dust, loud commotion, and contractors working directly in the kitchen, bar, and pantry areas—until nearly 10:00 PM—while paying guests were dining. At one point: • Some of the younger contractors were “testing” new kitchen equipment, filming social media videos, and playing around with the equipment. • The bar area had been clearly blocked off with caution tape due to construction, but that was removed by the contractors so they could sit at the unfinished bar to eat and drink. • These contractors were loud, disruptive, and drinking beer while guests were actively being served. • They appeared to still be on the clock, as they repeatedly got up mid-meal to return to active work areas. • Paying guests were treated as though we were in their way, rather than being given basic courtesy. If this had occurred before dining hours or in a closed area, it would be one thing—but this was during active restaurant service, with guests attempting to enjoy a peaceful meal. When guests (myself included) asked the contractors when work would be done for the evening, we were ignored. To be clear—and this is important—it felt very much like the Hilton Garden Inn workers themselves were set up for failure by hotel management. There was little to no oversight, no clear boundaries between guest spaces and construction zones, and no apparent enforcement of appropriate behavior during guest-facing hours. Additionally: • The front desk staff have been consistently kind and professional. • Stacy, the bartender, was exceptionally courteous and accommodating despite the circumstances. • The kitchen staff were polite and apologetic, clearly doing their best in an uncomfortable and disruptive environment. The core issue here is management and contractor oversight, particularly during evening hours. It is unacceptable to continue charging full rates while failing to disclose ongoing renovations that directly impact guest comfort, dining experiences, and overall expectations. This experience felt like a bait-and-switch, and it has been ongoing since November. Transparency matters—especially at this price point. Shame on this location for continuing to operate this way without proper disclosure or control.

Genuine, friendly and professional staff. Shannon, Stacy, and the Chef were very accommodating. Even though it is clearly under construction, the room was clean and comfortable. The salad I ordered for dinner from the restaurant was delicious!!! Stacy, the server, was eager to help me with my order and it was quick! Thank you for the great customer service, it was a pleasant experience for a simple overnight stay!

This is an excellent little hotel. Very clean and comfortable and the staff are very friendly, accommodating, and helpful. There is tons of parking and plenty of green space to take a walk and for pets to play. They have garbage cans for pet waste outside which is very convenient and sanitary. The little restaurant is actually quite good. The service was great and our food was quite tasty. The prices were good as well. The location is literally right next to Mercer University. Five Stars from me!