I had a very pleasant stay at this hotel. The property was clean, comfortable, and well-maintained, and the staff was friendly and accommodating. Overall, I was happy with my experience and maybe consider staying here again. My only disappointment was the **breakfast options**. The selection was very limited and could definitely use some improvement, especially with more variety and better-quality choices. My family and my sister’s family don’t eat pork. Turkey sausage and regular scrambled eggs would be great. Aside from the breakfast, I enjoyed my stay and would recommend this hotel to others.

Clean hotel, nice rooms, breakfast was standard Hilton fare. Sheryl was fantastic with a quick draw booking. She treated me like a diamond member and didn't even know I was one; I'm betting she's just that customer-centric.

????? I had an outstanding stay at Tru by Hilton Macon North! The staff was incredibly friendly and extremely helpful from check-in to check-out. It's rare to find a team that genuinely cares about making guests feel welcome, and they absolutely exceeded my expectations. The room was spotless, the shower was exceptionally clean, and the entire property was well-maintained. I've stayed in a lot of hotels, and I honestly wish every property had a staff that took as much pride in their hotel as this team does. Thank you for a wonderful experience. I will definitely stay here again whenever I'm in the Macon area!

Warning: Do NOT stay at the Tru Hotel by Hilton off Bass Rd in North Macon, GA. This hotel charges all kinds of extra fees without warning. The room 415 was booked as Accessible, it was so small that my wife could not even turn her wheelchair around she had to back in and out, No chest of drawers only shelves to set clothes on, no closet only hooks to hang clothes up. When we checked out I was told I could not have a receipt because I booked thru a third party. I asked to speak to a manager she called him and was told no receipt. Now i have travelled a lot for business I have booked many hotel rooms thru third parties like Trivago, hotels.com and even my companies own service. I always got a receipt for my expense report. The point is I now have no idea how much I am going to be charged for the room. Checking my credit card online I have found a credit of $18 and a fee for $25 with no advance warning of the fee and no explanation of what the fee is, and so far no charge for the room itself. This hotel is not running a fair upfront business. Finally, there were other customers at check out complaining about excessive fees that they were not told about, and two different fees for similar rooms on the same day. This was a mother daughter combo.

I really liked this hotel, mainly because of the staff and location. The staff were friendly and helpful to the Nth degree! They also kept the public areas, including the breakfast area, spotless & tidy. Additionally, this is a pet-friendly hotel! Now, the reasons I had to deduct one star. My family's rooms weren't cleaned daily. Out of the 4 days we were there, the beds were made up ONCE, but the trashcans weren't emptied, and the used towels on the bathroom floor weren't removed or replaced. Thank goodness there were plenty of spares! The 2nd reason is the the window shades control box in our ADA-compliant room. We could not get the control box to do anything for us, so we had to call for help every night. The persons who came were always friendly & helpful, but even they had trouble getting the box to function correctly. And then... We realized it was haunted. Maybe 10-15 minutes after the staffer had gotten the shades where we wanted them, it started working BY ITSELF! I heard a strange noise, turned around, and there were the window shades, going up & down of their own volition! Maybe only an inch or two. Another time, 8-10 inches. I called my sister to come in & make sure I wasn't hallucinating! We had a good laugh about it, but it did wake me up once. Overall, I enjoyed my stay here, and would book here again. It is very convenient to my relatives' house, as well as shopping, dining, gas, and Macon city center.

Our stay here was extremely disappointing. The air conditioner was broken and in the middle of the night woke us up with an incredibly loud noise that would not turn off. We ended up having to change rooms and move all of our things because they did not have any maintenance on site. We were hoping to talk to someone about our stay but were told there was not a manager on site and that the front desk staff could not do anything to help us. We checked out on Sunday and we were told that a manager would give us a call that Monday. We never received a call. We then followed up with the hotel ourselves and was told that the manager was unavailable and that he would again call us back. We again never received any communication from anyone and it has been two weeks since our stay now. This was overall a very disappointing stay and I would not stay here again.

My experience here was positive from start to finish. The front desk staff handled check-in efficiently. The room had effective climate control and comfortable bedding. I found the breakfast to be convenient before heading out early. The accessible lift made movement around the building easy. The parking area was spacious and clearly marked. It’s a dependable hotel in Macon.

Wow what an amazing stay! CLEAN!! They got us in late after a bad situation that we had to leave the Choice hotel in Forsyth. This was what we needed after a safety issue late at night at the other place. The room was the cleanest we have ever experienced. Breakfast was great. Hot foods hot. Juices were cold and refreshing. The dining area was spotless! The day shift clerk on 2/22/26 was so personable and seemed happy to be there. Definitely will stay again.

Check in was quick and easy. My stay was nice for the week, but I will give some pros and cons. First, the Pros were … great location with a lot of stores around. Quiet hotel. Great breakfast in the morning. Nice gym and pool table. Staff was helpful and friendly, even when they needed to change my room due to the heat not working properly. Now the Cons…. The heating system is not consistent and very loud and never really turns off. The shower pressure is very low. And the pillows are way too soft for me, my head kept sinking into them. Made it harder to keep comfortable and sleep. But the bed was very comfortable. But I would indeed stay here again.

Very nice, one night stay. Very clean and well maintained. Room was quiet, bed comfortable. Check-in employee was very pleasant and efficient. Would definitely stay here again. Breakfast items available at 6am