Very clean hotel, and easy to get to. The room was very clean and the breakfast was delicious! Kirsten at the front desk was very friendly and helpful. We will definitely stay here again!

This was my first stay at a Wyndham property, booked at the last minute because I was in Macon for a funeral. I checked in on July 30 and was initially pleased with the hotel’s appearance. Unfortunately, later that evening, I found several small roaches crawling across the bathroom floor. I reported the issue to the front desk manager the following morning. I remained calm despite the circumstances, and she moved me to the room next door. The replacement room also appeared clean at first. However, later that night, I found larger roaches crawling on the bathroom vanity. At that point, I immediately packed my belongings, placed them in my car, and went to the front desk to check out. The overnight employee accompanied me back to the room and stated in the elevator that the hotel had not experienced a bug problem “in a while.” I explained that the hotel clearly still had a problem. Once inside the room, she said she did not see any roaches, although I had already killed them and left one visible on the floor. The next day, I spoke with the manager, Lisa, who had previously moved me to the second room. She appeared very unconcerned about the situation. She confirmed that I had been checked out around 3:00 a.m. on Saturday and said she would call me back regarding compensation. When she returned my call, she stated that she had inspected the room during the day and did not see any bugs. I explained that roaches are more likely to appear at night when rooms are dark and quiet. Lisa offered me 1,500 Wyndham Rewards points, which I declined because I do not intend to stay at another Wyndham property after this experience. I requested an adjustment to my bill because I was forced to cut my stay short and stay with a family member who was already hosting other relatives. She refused, so I contacted Wyndham’s corporate office and opened a formal case. Finding roaches in two separate rooms is completely unacceptable. This property needs professional extermination and stronger management accountability. Guests should not have to pay for accommodations that are unsanitary or be dismissed when reporting a serious pest problem.

Great Rooms, Comfortable beds, well maintained. 99% Good Except, Bathroom the size of a powder room, with tub shower and a vanity, partially obstructed by toilet. Toilet very small height wise, making it difficult for my old body to get back up, but vanity is so close, I was able to lean on it for support. Exhaust fan, very noisey, annoying vibration. Apparently pet friendly cause, floors have no carpeting. Which was fine, but the noise, transmit from upper floors, walking, toilets flushing, distraction. Typical breakfast, nothing fancy, 55+ years traveling the world. Older age wise!

We chose this hotel because of the price and one of the other reviews said the beds were comfortable (that is very important to us). The lady at the front desk was very nice and got us checked in quickly. Once we got to the room she text us to make sure everything was good and said if we needed anything to let her know. The hotel was clean and didn't have a bunch of clutter in the lobby which was very nice. The room was nice and clean and the bed was indeed comfortable. We would definitely stay here again next time we come through here.

This was easily one of the worst customer service experiences I’ve ever had. Brian, the staff member on duty, was unbelievably rude and completely unprofessional. We arrived in a stressful situation after our car broke down, coming from out of state, and even had officers with us—yet he refused to check us in or offer any kind of help. At around 4:00am, instead of showing any urgency or basic decency, he ignored us completely. Rather than doing his job, he was driving laps around the building while on the phone with a friend. To make things even worse, he was laughing at my father over the phone while we were stranded and trying to figure out what to do. That level of disrespect is beyond unacceptable. There was zero empathy, zero accountability, and no effort whatsoever to assist people clearly in need. This experience was frustrating, stressful, and completely avoidable. I will absolutely be sharing this experience and warning others to stay far away. No one should be treated this way—especially in a situation like this.

Could have been cleaner .. room definitely could’ve used a sweeping/mop on the floors. The doors to bathrooms and walls could use a repaint. Did not like the soap bars that were provided - they made your hands feel sticky after. The parking lot is limited and tight. Otherwise ok. Beds were comfortable. My husband who basically eats anything said the breakfast did not look appealing so we passed on that and can’t speak for it. Wouldn’t rush back but not the worst experience. I wouldn't recommend as it was not a stand out stay and I don’t think worth the cost. Stayed for one night- Just fine.

Stayed for 1 night at the Wingate in Macon ga. with my wife. Extremely happy with our accomodations, room was clean and spacious, good water pressure, great location. They had waffles, pastries and different cereals for breakfast, coffee, orange juice and peach juice. They had ample and well lit parking space. They were also close to different options for dining, cracker barrel was the closest one. But the best quality of this hotel is the staff, very accommodating and helpful.

There was no power to the a/c unit. The front desk offered a fan to resolve it. (Why rent out a room knowing there wasnt power to the a/c?) But I cant sleep with a fan on. Pulled back the covers on bed to find hair. Tried the other bed. Found strands of hair (blonde and brunette), various lengths and toenail clippings. Skipped breakfast due to hotel guests coughing all over food.

Got charged a fee because the room had a smell after i left. No evidence of smoking, just a smell that anyone cleaning or came in after could have caused. Pick another hotel!

I stay here while In town for business. Its been good, kinda peaceful and staff is always nice. Rooms could be cleaned better