The appearance from lobby seems appealing but the staff is not on point. Two times my room door has been left open. The first time it was left open for 2 days. They will make your bed, but don’t empty your garbage. Not very orderly

I had to switch rooms during the stay because my first room had somebody’s personal belonging in it, no bath towels, and bits of hair on my bed. The second room I got there were black pieces on one of the beds, someone’s Taco Bell and propel in the fridge, and one of the lamps in the room didn’t even work. As a Diamond Elite member, I’m really disappointed with the booking I made through IHG. The people at the front desk were really nice about the whole process though.

I have been so impressed with the customer service at this hotel. Dee was exceptionally patient with checking in our nine rooms. His pleasant personality and patience with my student’s needs was amazing. If you are traveling with a group, I highly recommend this hotel.

I’ve been staying at this location for 3 months and I’m very pleased with all the hospitality I’ve received from employees. I’ve watched one in particular Nicole go above and beyond her duties to make sure guests have a home away from home feeling. I’ve traveled and stayed in many places so I can recognize someone who takes their position very seriously. Keep up the good work Nicole. ????

I didn’t stay because I have A Service Dog and the man named Adrian asked me twice what service she provides and o told him twice that she is my medical alert dog and alerts me and others while I am having problems that could turn deadly and then he told me that the ADA doesn’t recognized medical alert dogs and told me he picks not give me a room ! TOTAL DISCRIMINATION!! I Will be filing a lawsuit against this company !

The good points: Right off the freeway and nearby restaurants. Clean rooms Bad Points: No restaurant due to renovations (Was supposed to be done in December 2025).. No coffee in the lobby for guests on Saturday, but was there on Friday??? - Was there for an event and after I checked out, I could not get coffee.. The A/C controls on the wall do not work. You have to use the controls on the a/c unit.

1st stay 4 stars. Had some issue but they could over come it. 2nd stay. DO NOT STAY!!!!!!!!!!!!!!! . If you want your car broken into this is the place. The coffee machine in room is broke and the housekeeper walked on me when checkout wasn't till the next day. I spoke with manager and she was nice but clueless as to how to remedy the situation. To top it all off the laundry facility is a mess and the dryer doesnt dry your clothes. I moved over to Hampton or should I say walked over to Hampton. As a platinum elite IHG member this is on the DO NOT STAY Sidenote: the renovations to the restaurant have been done for a while, they seem to have no desire to bring furniture in to foyer or restaurant and reopen it.

The hotel is right off the interstate with easy access to alot of amenities. I stayed at this property on 10/3/25 to 10/5/25. I was a bit disappointed and annoyed with the check-in process. I arrived around 4:30pm and the young lady checking me in flat out did not listen to me or follow proper protocol with ID verification. She asked for the last 4 of the card on my profile and I told her I wasn't sure what card was there and I didn't want to use it anyway as I held both my ID and Credit card I wanted to use. She said ok and proceeded to charge my card on file anyway while im still holding my cards. I ask her can I swipe now she asked did I want to use this for incidents and I said no... this is the card I want to pay with. And she then told me she charged my other card. She offered to reverse it but I was EXTREMELY annoyed and did not wish to have funds tied up on two cards so to keep the peace I just said dont worry about it. I also was not greeted as a platinum member. Also there is a VERY active railroad track behind the hotel. I was on the 5th floor and still heard trains passing all night long. If you are a light sleeper rooms on the odd numbers side might be better. There is construction going on in the lobby area but it wasn't disruptive. There's also only 1 elevator working at the time of my stay Other than the service issue at check in my room was very clean and the stay was friendly.

We stayed here traveling back from Florida and couldn’t be more pleased! I want to say a special Thankyou to Rochelle who was kind enough to make some coffee for me before we left even though it was 4 in the morning! Everyone we encountered was very friendly. The room was very clean and comfortable!

This place has potential, but there's some things you need to know: Room - initially it seemed comfortable, but I couldn't quite figure out the smell. Then it hit me: mold. And why? The AC unit leaks into the carpet. I tried to tell the front desk when I left, but no one was there. "The Bar" - as others have noted, there isn't one while they're renovating. You can buy food (which was actually pretty good) and alcohol, but you'll just be sitting at a table eating it, no TV and definitely no bar to belly up to. Highlight though, Erica was great to talk with while waiting for my food and she's very knowledgeable about the area. Breakfast - thankfully mine was free because that's what it's worth, not the $11 they charge. It's not much different than the free breakfast at a Holiday Inn express. Thankfully there were no issues with breakfast because the woman working it sat in the hall playing on her phone. Like I said, there's potential, but I don't believe the ownership understands how to run a hotel. There are some staff highlights, but mostly lowlights.