Breakfast was completely unacceptable. On the first morning, the biscuit I took was half rock hard and half slimy. It couldn’t even be split to add toppings and went straight into the trash. Breakfast also opened late at 7:04 a.m., which caused delays when trying to get out the door for morning meetings. I ended up leaving to eat at a local restaurant. On the second morning, I watched the attendant pour sausage gravy directly from a can into the serving tray. The gravy was only room temperature, and the omelets were cold, not lukewarm, but refrigerator cold. Once again, the food was thrown away and I had to leave the hotel to eat elsewhere. I travel frequently, and this was one of the worst hotel breakfast experiences I’ve had. To be fair, the evening attendant on the night of arrival was extremely friendly and professional. Unfortunately, the morning front desk attendant on the first day was unpleasant when I needed help after forgetting my room key, showing zero friendliness. At checkout, two employees were arguing loudly in the front of the hotel, which was very unprofessional. Overall, both the breakfast quality and morning staff experience were well below expectations.

We had a great stay at Holiday Inn Express. Ashley at the front desk really stood out. She was friendly from the moment we walked in, upbeat, and genuinely helpful. She answered all of our questions, made check-in easy, and went out of her way to make sure we had everything we needed. Customer service like that makes a difference. We would absolutely stay here again.

Phone and tv did not work in first room, we were quickly changed to a new room. Front desk staff was cheery and professional. Loved the fresh-baked cookies and lemonade! The Club-included sodas and snack pack made us feel special!

Great experience: Breakfast: better than any hotel, trust me. Flexible: ask they will provide from front desk to fixing your room. GEN. MANAGER: ADRIAN OROZCO The most humble person you will find. YES, he is in this property assisting guest. I stayed 10 days could have gone to any other hotel. All the staff made me and my family feel at home. Thank you….

One of the worst hotel experiences I’ve ever had. We arrived late after struggling to find a room anywhere, as many hotels were sold out. The moment we walked into this hotel, the lobby smelled strongly of body odor — it was overwhelming and immediately concerning. We were assigned Room 220. When my husband opened the door, someone was already inside the room. This is completely unacceptable and a serious safety issue. While going back downstairs, I spoke with another guest who told me the same thing had happened to her — someone was already in her assigned room as well. I told my husband I did not feel safe staying there. He went to take our luggage back to the car while I remained at the front desk to request confirmation that we would not be charged. The front desk employee told us a manager was needed, then said no manager was available. When I calmly asked for a receipt or written confirmation showing we would not be charged, she raised her voice, became defensive, and told me she was “trying to be professional” — which she clearly was not. My husband later spoke with a manager by phone who assured us our reservation was canceled and we would not be charged. Despite this, we checked our account the next morning and we were charged anyway. This hotel failed on cleanliness, guest safety, professionalism, and honesty. Assigning occupied rooms, allowing multiple guests to experience the same issue, and then charging us after promising not to is unacceptable. I would strongly advise others to stay elsewhere.

This review is more reflective of IHG corporate policies than this specific hotel. We were driving through Georgia with our young children and needed to stop for the night. It was 12:15 am local time when we arrived. We searched several hotels in the area. The website said the room at this location was $148. We did not book online as we were close by. So we pulled in and booked directly with the clerk. We were charged $191 and told that booking in the lobby costs more than if you were to book online. 1. That should be stated on their website. 2. This makes very poor business sense given rooms were available and needed to be filled. The desk clerks were as helpful as they could be, but obviously bound by corporate policy. Ultimately, the clerk was able to reduce the rate. In the future, we will stick with Hilton hotels.

Room was clean and spacious. Since I needed to be on my way early the next morning, my only complaint was noise from a small party in the parking lot that went late and from a large family group who must have had several rooms across from mine. The family gathered in the hall around 10 pm for about 15 minutes of loud visiting. When I checked out, I was told that there had been at least one large group for a wedding which probably explains both sources of noise. I did like the location.

Very polite staff at the front desk. Room was clean and as described. Water pressure was a little wimpy but not so much to detract from the overall visit. And breakfast was nice as well. Good affordable spot for a night or two stay.

Absolutely horrendous experience! Public drinking in the lobby. Loud guests that seemed to be friends with the staff. I didn't bother complaining as the staff seemed to be very friendly with the people making all the noise. Noise went into the night. I ended up leaving that night without sleeping as I wouldn't have been able to sleep anyways. Had my kids and elderly with me who also could not sleep due to the noise. There are cameras and audio recordings of that night. I will not be staying at any holiday inn again. They have lost my buisness for life. Steer far away from this hotel!

The shower diverter doesn't properly work In my room so it was kind of filling up the bathtub when you try to take a shower. The grab bar in the bathroom is pulling out. I guess Holiday Inn has removed vending machines. And instead they have a poorly stocked marketplace down by the front desk. The crown mounding is pieced together, so it looks all cracked up. Edit - their response was cut off. Looks like they often apologize but rarely actually ever do much about it. Not worth the hassle.